Shipping policy

Shipping & Delivery Policy

Last Updated: August 31, 2026

At Artbyhands.in, we are committed to delivering your orders safely and within the estimated delivery timeframe. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.

Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

As some of our products may be handmade, customised, or made to order, processing times may vary depending on the product and order requirements. Any additional processing time, where applicable, will be communicated on the relevant product page or to the customer.

Shipping & Delivery

We ship orders through reliable third-party courier and logistics partners.

Estimated delivery timelines are generally:

Domestic Orders (India): 3–10 business days after dispatch
Delivery timelines may vary depending on the delivery location, courier service availability, weather conditions, public holidays, and other circumstances beyond our control.

The estimated delivery timeline provided is indicative and is not guaranteed.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed during the checkout process before payment is completed.

We may offer free shipping on selected products, promotional offers, or orders meeting specific eligibility criteria.

Order Tracking

Once your order has been dispatched, tracking details will be shared with you via the contact information provided during checkout, wherever tracking is available.

Customers can use the provided tracking details to monitor the status of their shipment.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including the correct postal/ZIP code and contact number.

Artbyhands.in will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

Delays in Delivery

While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

Courier or logistics delays
Weather conditions
Public holidays
Remote delivery locations
Government restrictions or unforeseen events

We will make reasonable efforts to assist customers in resolving delivery-related issues.

Failed Delivery

If an order cannot be delivered due to an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the shipment, or failure to respond to the courier, the shipment may be returned to us.

Any additional shipping charges for re-dispatching the order may be borne by the customer, where applicable.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery with relevant details and supporting photographs, if required.

We will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policy.